Submit a Support Ticket
If you're experiencing any issues with our products or services, we're here to help!
- This Page is designed to ensure your concerns are addressed promptly and effectively
- Once completed, submit your request, and our expert support team will review it and respond as soon as possible.
About our team
The Customer Care team is the main entry point for all incoming customer communications via email, portal, or chatbot.
It performs the first triage of each request, ensuring that every message is correctly classified and assigned to the right team.
Customer Care also manages general communications, acknowledgments, and follow-ups to keep clients informed throughout the service process.
Handles: general inquiries, unclassified messages, routing and communication.
Objective: guarantee that 100% of customer messages receive a response within 24 hours.